Privacy Policy
Last updated: May 2026
Introduction
TSS Electrical Resources Limited ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at tss-electrical.co.uk.
Please read this Privacy Policy carefully. If you disagree with its terms, please discontinue use of our website.
Information We Collect
We may collect information about you in a variety of ways:
Information you provide directly
- Contact form submissions: When you contact us, we collect your name, email address, organisation name, and the content of your message.
- Email correspondence: When you communicate with us by email, we retain those communications as part of our business records.
Information collected automatically
- Log data: Our hosting provider may automatically collect log data including your IP address, browser type, pages visited, and time spent on those pages.
- Cookies: We use cookies as described in our Cookie Policy. Please see our Cookie Policy for full details.
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide information about our services
- Fulfil contractual obligations where we have entered into a business relationship
- Improve our website and services based on usage patterns
- Comply with our legal obligations
- Protect against fraudulent or unlawful activity
We do not sell your personal information to third parties.
Legal Basis for Processing
Under UK GDPR, we process your personal information on the following legal bases:
- Legitimate interests: Responding to enquiries and improving our services
- Contract performance: Fulfilling obligations where we have a business relationship
- Legal compliance: Where we are required by law to process your data
- Consent: Where you have given explicit consent for specific processing activities
Data Retention
We retain personal information only for as long as necessary for the purposes described in this policy. General enquiry data is typically retained for up to 24 months. Data relating to contractual relationships is retained in accordance with our legal obligations under UK company law.
Your Rights
Under UK data protection law, you have the following rights:
- Right of access: You may request a copy of the personal information we hold about you.
- Right to rectification: You may request correction of inaccurate information.
- Right to erasure: You may request deletion of your personal information in certain circumstances.
- Right to restriction: You may request that we restrict processing of your information.
- Right to portability: You may request transfer of your data in a machine-readable format.
- Right to object: You may object to processing based on legitimate interests.
To exercise any of these rights, please contact us at [email protected].
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no internet transmission is completely secure and we cannot guarantee absolute security.
Third-Party Services
Our website may be hosted on third-party infrastructure. We use reputable hosting providers who comply with applicable data protection standards. We do not share your personal information with third parties except where required to deliver our services, comply with the law, or protect our rights.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this policy. Your continued use of our website following any changes constitutes your acceptance of the updated policy.
Contact
If you have questions about this Privacy Policy or our data practices, please contact us at:
TSS Electrical Resources Limited
Email: [email protected]
Website: tss-electrical.co.uk
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.